Body Shop ManagerCoggin is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Body Shop Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are seeking an energetic, customer-focused Body Shop Manager who will help us redefine the car-buying experience.The Body Shop Manager is responsible for developing business through insurance adjusters, customers and other sources to assure a projected sales volume. The Body Shop Manager will direct the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels, and maintaining industry quality standards.Responsibilities include:Hire, train, motivate, and monitor the performance of all body shop employeesSet standards, communicate and establish goals to ensure and develop action plans to facilitate improvement of business performance and standards for quality, customer service and satisfaction and employee satisfaction and retentionEstablish and maintain good working relationships with insurance adjustersMonitor parts department orders to ensure timely parts availabilityMonitor progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followedPromote a team environment, communicate effectively with technicians, estimators, body shop staff and managementMaintain the department's safety according to applicable requirements and published procedures, including local ordinances, for dealership associates, customers, vendors and visitorsUnderstand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.Ensures compliance with Insurance Company DRP scores for quality and customer satisfactionEnsure that fair cost and time estimates for body work and painting are quoted and maintained for all work performedEstablish and maintain good working relationships with customers to encourage repeat and referral businessMaintain high-quality service repairs and minimizes comebacksMaintain Manufacturer and ICAR Certifications for the shopManage the primary relationships with outside entities including insurers, vendors, major customers, and the communityEnsure that customer concerns and inquiries are handled immediately and according to dealership's guidelinesEnsure that Asbury policies for job completion before closing repair orders are strictly observedControl accounts receivable for body repair work, resolving all according to prescribed agingKeep abreast of new equipment and tools available and recommend purchasesStay current on new information technologies to improve business and efficienciesContinually improve the skill level of all personnel by facilitating training opportunities and on-the-job skills enhancementDirect the repair process to achieve repair quality standards, consistent priorities, and high productivityIncrease sales growth, overall gross profit and percentage, net profit and percentage, and employee retentionProven track record of successful leadership and management skillsStrong interpersonal skillsExposure to advanced production principlesDemonstrated communications skills, both written and oralDemonstrated project management, presentation, and training skillsMust be current in industry trends, process, and proceduresMinimum of 7-10 years of automotive collision repair experienceMinimum of 5 years running one or more collision centers experience preferredProficient in CDK, Profit Net and CCC1 is a plus!Proficient in Microsoft Office applicationsDegree in automotive technology, collision repair or military equivalent experienceMust be at least eighteen years of ageMust have a valid Driver's LicenseMust be able to pass pre-employment screen (background & drug test)Company Benefits:Pay and Recognition:Weekly payPaid holidays & paid time offPaid trainingStock Awards (select management and front-line team members eligible)Insurance / Retirement:Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax-free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchPet InsuranceLearning, Tuition Assistance and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities. Additional advantages:Technician Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursEmployee referral program with bonus opportunitiesAsbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
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