Body Shop ManagerThis role is a key driver of performance, culture, and customer experience. The Body Shop Manager manages the activities of all body shop related staff ensuring exceptional customer service and the attainment of Lithia's performance targets.What You'll DoMaintain a quality staff that meets and exceeds training standards outlined by the manufacturerHire and train quality people in all Body Shop positionsEnsure that all manufacturer policies and procedures are followedConsistently meet departmental production objectivesManage the administration, tracking and follow-up required to stay current on warranty and receivablesRead, understand, and take action on MIS to generate maximum revenue and control expensesComplete body shop reporting and month-end proceduresInspect repair orders daily for legibility, accuracy and legalityShow a commitment to providing the highest quality of customer service by resolving customer requests, questions, and concerns in a professional, and prompt mannerCreate and implement a marketing plan that will show specific growth to the Body Shop departmentHold daily and monthly staff meetings covering key informationWhat You'll Bring2 or more years of current Body Shop / Collision Repair Manager experience, requiredExperience managing a teamAny Manufacturer Certifications, a plusCCC ONE (estimating software) experience, a plusAxalta ProfitNet (management reporting) experience, a plusOrganization and Structure of a Parts ManagerDrive and Determination of a Service ManagerSolid understanding of estimating process and systemKnowledge of new vehicle technologies and mechanical operationsStrong attention to detail and sense of urgency.Acceptable driving record and a valid driver's license in your state of residenceTotal RewardsCompetitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.
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