Customer Success Representative Job at Remodel Health, Indianapolis, IN

  • Remodel Health
  • Indianapolis, IN

Job Description

Customer Success Representative

Indianapolis, IN

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family.

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

We are looking for a highly driven, team-oriented self-starter to join our growing Customer Success team! This role requires someone who is extremely organized, hardworking, an excellent communicator, and technically savvy. The ideal candidate would enjoy serving others and problem solving on a daily basis.

If this sounds like you, explore the job specifics below:

Responsibilities
  • Lead, monitor, and supervise organizations and their respective employees with execution of healthcare solutions.
  • Assist with annual renewal applications during the open enrollment period.
  • Support annual renewal production goals.
  • Assist and support colleagues with new and existing client needs.
  • Learn, embrace and utilize technology solutions.
  • Maintain a positive attitude and contributes to a harmonious and cooperative spirit within the organization.
  • Identify opportunities to cross-sell new/renewal accounts alongside other departments.
  • Perform special projects at management's request.
  • All other duties as assigned.
Qualifications
  • 3-5 years of customer service experience with larger accounts
  • Project management experience
  • Process development
Education & Experience
  • Bachelor's Degree required
  • Health & Life License preferred
  • Health Insurance experience preferred
Benefits
  • Full health benefits offering, including life, long-term disability, dental, and vision
  • Generous PTO
  • 401(k) match
  • Sabbatical PTO available after 5 years

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

Job Tags

Work at office, Shift work

Similar Jobs

The Nippon Telegraph and Telephone Corporation (NTT)

Clinical Service Desk-Helpdesk-REMOTE-US Job at The Nippon Telegraph and Telephone Corporation (NTT)

 ...Preferred Qualifications: Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical...  ...for U.S.-based positions. The starting pay range for this remote role is ***-*** This range reflects the minimum and maximum target... 

Holston Medical Group, PC

PRN Radiology Tech Job at Holston Medical Group, PC

 ...Job Description Job Description Explore opportunities with Holston Medical Group , part of the Optum family of businesses. Holston Medical Group combines the personal feel of a community-based practice with the strength, resources and career opportunities of a leading... 

Wellpath

Health Services Administrator - RN Required Job at Wellpath

 ...support. How you make a difference As a Health Services Administrator (HSA), you will be responsible for overseeing and evaluating the...  ...& Requirements Education ~ Bachelors Degree in Nursing, Health Administration, Business Administration, or health related... 

Everspring

Senior SEO Specialist Job at Everspring

 ...States.We are seeking a Senior SEO Specialist to own organic search strategy and client delivery across Everspring-managed microsites...  ...initiatives.AI Search Experience: Demonstrated experience evaluating or improving brand visibility in AI search, including understanding... 

SunEnergy1

Field Engineer Job at SunEnergy1

 ...Job Summary We are seeking an experienced Field Engineer to manage and support construction projects. The ideal candidate will have hands-on experience with Document Control, Requests for Information (RFIs), version control, and project management. This role involves...