Guest Services Position at The Lofton HotelLocated in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota's first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.Compensation: $17.87/HRWhat will you be doing?Greet customers with friendly and sincere welcome.Retrieve guest items from cars, busses, vans, and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.Listen and respond to guest inquires. Answer questions and offer assistance giving accurate information.Always maintain a professional image while at work.Maintain all cleanliness and sanitation along with personal hygiene.What do you bring to the role?Ability to understand and follow written and or verbal instructions.Ability to effectively communicate verbally in English.Ability to read English language sufficiently to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.Ability to grasp, lift, and or carry or otherwise move packages and boxes and luggage up to 45lbs continuously throughout shift.Ability to stand, walk, and or sit and continuously perform essential job functions.Sufficient manual dexterity in one hand to be able to load and unload luggageAbility to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.Valid driver's license and good driving record.What's in it for you?A free, well-balanced meal every shiftRoom discounts at Marcus Hotels & Resorts and Hilton worldwide propertiesDiscounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spaDiscounted parking and bus pass program"Two for one" movie theatre coupons at Marcus TheatresAbility to grow your career, and transfer from one property to anotherPaid time offMedical, dental, and vision insurance, company-paid life insurance, and an employee assistance program401k with employer matchEarly wage accessAnd more!About Us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.The Lofton Hotel is an equal opportunity employer.
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