Job Description

Overview

Sales Associates are to greet and thank every customer who enters and leaves the store. Sales Associates must be knowledgeable of all product lines. Sales Associates are also responsible for keeping the store neat, clean, and all merchandise properly displayed. Sales staff will support management in completing price changes, leveling, display resets and all basic visual standards needed to ensure a neat and clean store.

Duties and Responsibilities

• Support the “Cavender’s Culture” and drive our Mission, Vision, and Values


• Provide friendly, courteous customer service and satisfaction by using professional and knowledgeable selling techniques


• Avoid high pressure selling tactics


• Maximize selling opportunities with each customer


• Keep abreast of the latest fashion trends in the western wear industry


• Keep work area neat, clean and organized


• Be knowledgeable about CBC policies and procedures


• Keep updated on sale promotions (items/prices/etc.)


• Help stock merchandise and straighten store as needed


• Report to work promptly and neatly groomed


• Be security conscious at all times


• Always scan product to ensure everything is in its correct area, signed correctly and neatly displayed. Associates in the boot department should always check for mismates


• Work with customers who return product for an exchange


• Provide knowledgeable responses to customer inquiries (e.g. boot and clothing fit, sale promotions, price, product workmanship and inventory)


• Perform all other duties as assigned


• Work with supervisors to understand all actions needed to impact the desire goals set by the company (i.e. ADS / UPT’s / Company or Vendor contest)

Qualifications and Requirements

• Job requires associate to raise or lower objects from one level to another regularly during shift


• Ability to comprehend basic instructions


• Ability to interpret documents


• Ability to apply abstract principles to a wide range of complex tasks


• Ability to understand the meanings of words and effectively respond


• Associate must be able to read English.


• Associate must be able to understand English


• Associate must be able to stay alert during work hours assigned

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender’s store.

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